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Returning an SDL license from a PC that does not work.
Thread poster: Marianne Eden (X)
Marianne Eden (X) Norway Local time: 22:48 English to Norwegian + ...
Dec 15, 2019
Ok, so, how does a licence work? I just got Studio 2019. Installed on a PC I'm having some troubles with. Like returning the licence...Is it at all possible to return the licence from another PC? This is all online, so maybe it would be possible? Thanks, I hope my question is not too "naive".
Thanks a lot!
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Samuel Murray Netherlands Local time: 22:48 Member (2006) English to Afrikaans + ...
@Marianne
Dec 15, 2019
Marianne Eden wrote: I just got Studio 2019. Installed on a PC I'm having some troubles with. Like returning the licence...Is it at all possible to return the licence from another PC?
You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.
This is a problem, but the solution is simple: contact Trados, tell them your situation (I'm sure it happens A LOT), and tell them to reset your licenses so that you have all activations again.
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Paolo Sebastiani Italy Local time: 22:48 Member English to Italian + ...
It is certainly possible to RETURN a licence also from another PC
Dec 15, 2019
[quote]Samuel Murray wrote:
You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.
Yes it is certainly possible to "return" a license also from another PC. In fact if you lose you PC or you get it stolen you can still log in to your account from another PC and use the Force Return procedure, through which you can disconnet your licence from your lost/stolen PC and connect it to your new PC.
If you need help just contact me.
Have a nice weekend!
Darius Sciuka
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Marianne Eden (X) Norway Local time: 22:48 English to Norwegian + ...
TOPIC STARTER
Thanks a lot!
Dec 15, 2019
I actually got an email from SDL for being authorised to deactive offline.
Great!
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Marianne Eden (X) Norway Local time: 22:48 English to Norwegian + ...
TOPIC STARTER
Deactivation ticket
Dec 15, 2019
SO I reveived this deactivation ticket form SDL, but I do not manage to return the license offline after all.
There is Deactivation Ticket, Activatiom date (Deactivation Authorization), Unique Activation ID and Activation state.
Well,I try to follow the SDL instructions. But I only get
"An error has occurred with your offline-deactivation. If you continue to have problems, please contact SDL".
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