customer voice

French translation: satisfaction client

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:customer voice
French translation:satisfaction client
Entered by: EliseG

14:40 Jul 1, 2009
English to French translations [PRO]
Business/Commerce (general)
English term or phrase: customer voice
Next, a performance factor (ranging from 50% for threshold performance to 150% for maximum performance) is applied to the total dollar amount of all eligible employees’ PBIP target incentive.
The result is the amount of money available for PBIP payments company-wide.
The overall amount may be increased by up to 15% to reflect quality of earnings, progress on customer voice, engagement, leadership talent and diversity and/or total return to shareholders.

PBIP = PB (nom de l'entreprise) Incentive Program
merci !
EliseG
France
Local time: 21:55
satisfaction client
Explanation:
Je dirais 'progrès en terme de satisfaction client'.

Le 'customer voice' est l'expression des besoins des clients.

On pourrait aussi parler de 'retour clients', notamment si le travail consiste à recenser les besoins.
Selected response from:

Marie-Cécile Béal
Local time: 14:55
Grading comment
merci !
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +3satisfaction client
Marie-Cécile Béal
3réaction de la clientèle
Peter LEGUIE


Discussion entries: 1





  

Answers


24 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
réaction de la clientèle


Explanation:
That is what I understand in this context.

Peter LEGUIE
Local time: 21:55
Specializes in field
Native speaker of: Native in FrenchFrench, Native in EnglishEnglish
PRO pts in category: 135
Login to enter a peer comment (or grade)

31 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +3
satisfaction client


Explanation:
Je dirais 'progrès en terme de satisfaction client'.

Le 'customer voice' est l'expression des besoins des clients.

On pourrait aussi parler de 'retour clients', notamment si le travail consiste à recenser les besoins.


Example sentence(s):
  • progrès en terme de satisfaction client

    Reference: http://www.npd-solutions.com/voc.html
    Reference: http://en.wikipedia.org/wiki/Voice_of_the_customer
Marie-Cécile Béal
Local time: 14:55
Specializes in field
Native speaker of: French
PRO pts in category: 34
Grading comment
merci !

Peer comments on this answer (and responses from the answerer)
agree  Beila Goldberg: Oui, voice = voix, vote. Et dans ce contexte, fait partie d'une expression.
1 hr
  -> Merci!

agree  Myrtrad1: J'annule ma réponse, en fait, il ne s'agisait pas de copier sur vous mais je ne regarde en général avant de me lancer dans la recherche et poster ma réponse, que la traduction finale des membres
1 day 4 hrs

agree  achauchix (X)
4 days
Login to enter a peer comment (or grade)



Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.

KudoZ™ translation help

The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.


See also:
Term search
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search