Problem with SDL Studio 2009, cannot open the program, error message Thread poster: Fabienne Gualino (X)
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Fabienne Gualino (X) 
France
Local time: 05:31
Spanish to French
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Hello everyone,
I am new with SDL Trados Studio 2009. I don't know why but I cannot open it anymore, when I try I have the following error message: "an unexpected error has occurred while loading the application plugs-in." And then "hexadecimal value 0X00 is an invalid character, line 1, position 1"
I switch off and switch on the computer but it still does not work. I really don't know what I should do! Can anyone help me?? Moreover, I have half of a translation in the progra... See more Hello everyone,
I am new with SDL Trados Studio 2009. I don't know why but I cannot open it anymore, when I try I have the following error message: "an unexpected error has occurred while loading the application plugs-in." And then "hexadecimal value 0X00 is an invalid character, line 1, position 1"
I switch off and switch on the computer but it still does not work. I really don't know what I should do! Can anyone help me?? Moreover, I have half of a translation in the program and I really do not want to lose this work! It is quite urgent as I have to have the translation ready for tomorrow!
Thank you so much for your help
Best Regards,
Fabienne
Please I really need some help! I have uninstalled and installed again SDL Trados Studio 2009, and still have the same error message!
Can anyone help me?
Regards,
Fabienne
[Edited at 2010-11-25 12:17 GMT] ▲ Collapse
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My search gives the following instruction. Let's try it.
Delete the following file:
C:\Users\\AppData\Roaming\SDL\SDL MultiTerm\8.5.0.0\ plugincache.xml
Then restart Multiterm.
In the case of the same problem with Studio, delete the parallel file:
C:\Users\\AppData\Roaming\SDL\SDL Trados Studio\9.1.0.0\plugincache.xml
Soonthon Lupkitaro
| | | | Fabienne Gualino (X)
France
Local time: 05:31
Spanish to French
+ ...
TOPIC STARTER | Problem solved | Nov 25, 2010 |
Hello!
It is what I have finally found too and it worked!
Thank you very much,
Regards,
Fabienne
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I had the same problem after a blackout, tried your suggestion and now it's OK!
Thanks a lot!!!
Regards,
Stella
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| It worked for me too :) | Aug 11, 2011 |
Thank you very much!
S
| | | | SLG
Local time: 05:31
Spanish to English
| Seems to have worked for me too! | Jan 10, 2012 |
Thank you, I had the same problem and this appears to have fixed it!
| | | | EirTranslations
Ireland
Local time: 04:31
Member (2005)
English to Spanish
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| And what about for windows 7...help | Jan 29, 2012 |
I got the plug in error after a blackout and then when openingh the error the same message you are all mentioning. I have lost a delivery today and Im about to lose another one and being a single mom, this is really hurting me. I have had similar issues in the past in another computer and at times was able to correct them but this time I canot find the files you are all talking about. I have windows 7 and I dont have the same folders (no document and settings, just program files or my documen... See more I got the plug in error after a blackout and then when openingh the error the same message you are all mentioning. I have lost a delivery today and Im about to lose another one and being a single mom, this is really hurting me. I have had similar issues in the past in another computer and at times was able to correct them but this time I canot find the files you are all talking about. I have windows 7 and I dont have the same folders (no document and settings, just program files or my documents).
Please can someone help me...been without sleep for 2 days trying to solve this thanks ▲ Collapse
| | | | Fabienne Gualino (X)
France
Local time: 05:31
Spanish to French
+ ...
TOPIC STARTER | Use the research tool | Jan 29, 2012 |
Dear Beatriz,
To find the file we talk about, type "plugincache" or just "plugin" your research tool (the one with the reading glass, that helps you to find files and folders). You will see the files appear then just delete them.
I hope this works,
Regards,
Fabienne
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EirTranslations
Ireland
Local time: 04:31
Member (2005)
English to Spanish
+ ...
Dear Fabienne...finally found the file...and Im trying all that now, though I had unistalled as well...so reinstalling. I'll let everyone know if that worked soon, so hopefully it can be of help
Thanks for the reply
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