Poll: How long do you wait to ask for feedback from clients? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "How long do you wait to ask for feedback from clients?".
This poll was originally submitted by Shinhwa Shim. View the poll results »
| | | | | I never ask for feedback. | Nov 5, 2018 |
PMs don't want to be bothered. "Feedback" is getting more work from the same client.
I love getting spontaneous comments, as long as they're positive.
| | | | Michael Harris 
Germany
Local time: 09:20
Member (2006)
German to English
| I never ask for feedback | Nov 5, 2018 |
other than if i had made specific queries on delivery and had not heard anything, but as Muriel said ""Feedback" is getting more work from the same customer".
| | | | Thayenga
Germany
Local time: 09:20
Member (2009)
English to German
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| I never ask for feedback | Nov 5, 2018 |
My "feedback" is a returning client.
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Detelina Mileva
Bulgaria
Local time: 10:20
Member (2013)
English to Hebrew
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| When I invoice | Nov 5, 2018 |
I put a line at the bottom of the invoice inviting the client to visit one of my profiles and leave feedback. I never bother them in a separate e-mail. A review on the Blue Board also does the job if they're not too busy.
| | | | Mario Freitas
Brazil
Local time: 04:20
Member (2014)
English to Portuguese
+ ...
| The right moment | Nov 5, 2018 |
There is a certain moment in a commercial relationship when you feel it's ok to ask for feedback. I can't measure it, and I can't define exaclty when that would be. But I do have positive feedback from 95% of my clients and former clients, so I guess I'm hitting that moment on the right spot.
| | | | | I never ask for feedback | Nov 5, 2018 |
I would also like that the site refrains from asking for a feedback automatically when I reply to an offer and am chosen.
I realized they do some years ago when an agency wrote me back telling that they received a request for feedback from me when I never did.
I do not really like to bother Pms or agency owners.
| | | | | At the beginning of a client-translator relationship | Nov 5, 2018 |
I usually ask for feedback when I first start working with a client in order to get to know their preferences and take notes about them.
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| "feedback" meaning...... | Nov 6, 2018 |
I ask every end client to check through the translation for questions, comments, or anything I may have missed. Many of my translations come as certified (stamped, dated, signed) hard copies so we want everything to be to everyone's satisfaction before that step. This, to me, is feedback". With agencies, I ask them to do the same with their end clients and for the same reasons.
If feedback means an assessment of my work as a translator, I don't ask that of my clients. I do somet... See more I ask every end client to check through the translation for questions, comments, or anything I may have missed. Many of my translations come as certified (stamped, dated, signed) hard copies so we want everything to be to everyone's satisfaction before that step. This, to me, is feedback". With agencies, I ask them to do the same with their end clients and for the same reasons.
If feedback means an assessment of my work as a translator, I don't ask that of my clients. I do sometimes get a comment of appreciation from time to time, which is gratefully received. If there were concerns, I'd want to hear about them in order to improve my work. ▲ Collapse
| | | | Mario Freitas
Brazil
Local time: 04:20
Member (2014)
English to Portuguese
+ ...
We have the right to request feedback. Many clients look for feedback and that may be one of the main criteria to select a translator. This is not "bothering" the PM at all.
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