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Note added at 15 mins (2015-01-14 23:03:57 GMT)
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Additional Online Material Chapter 10
wps.prenhall.com/wps/media/.../M10_TURB9235_03_SE_WC10.pdf
Separate the logistics of returns from the logistics of delivery. With this option, returns are shipped to an independent returns unit and are handled separately.

Keep Profiting from Existing Inventory
Returns will always be a part of business, but be sure you're not limiting them to being a cost of business. A good reverse logistics process can bring great value to your bottom line. Better manage and re-integrate your returned materials for streamlined practices, reduced waste, and continuing profits from your existing products.

Don't let goods sit in technicians' vehicles; get your products serviced, repaired, and back into inventory as fast as possible. Our advanced technology and Web-enabled return labels extend your supply chain visibility and let you ensure that returned parts arrive at their designated locations.

http://www.ups.com/content/us/en/bussol/browse/returns_repai...

The value added processes that are performed on customer returns, as well as the whole returns process, have been described by the term “Reverse Logistics”. This process covers the method by which items are returned from the customer and the processing of the returns by servicing and returning to the customer, putting the material back into stock or refurbishing the items for resale. The returns process has now become an important part of the processing that takes place in the warehouse.

http://logistics.about.com/od/greensupplychain/a/revese_logi...

Returns management or reverse logistics is an important area for retailers. It can make or break customer satisfaction and loyalty, as well as the bottom line if the products are not put back on the shelf fast enough. To top it all it's a regulation minefield with the Consumer Rights directive, WEEE directive, and the Product Safety directive. Wincanton provides integrated returns management solutions which give retailers peace of mind that their customers’ returns are being handled in an efficient and cost-effective manner.



Wincanton provides returns management solutions as part of a complete end-to-end supply chain solution, ensuring customer satisfaction throughout. Our home delivery service aims to avoid the necessity for returns in the first place by offering a flexible delivery schedule and re-booking service, while our communication with both stores and the end customer ensures that everyone is kept fully informed of progress at all times.

If it’s unavoidable and a product is returned, we treat it with as much care as we do an inbound product, ensuring its speedy progression through the returns process so it can be put back on the shelf for resale where possible.



Returns are often complex to process. They may need investigation, sorting, recycling, repackaging or reworking to maximise the retail value of the returned product. Wincanton applies lean six sigma processes across our returns management procedure to avoid waste and limit margin erosion.

http://www.wincanton.co.uk/services/warehousing/returns-mana...