This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
This person has a SecurePRO™ card. Because this person is not a ProZ.com Plus subscriber, to view his or her SecurePRO™ card you must be a ProZ.com Business member or Plus subscriber.
Affiliations
This person is not affiliated with any business or Blue Board record at ProZ.com.
English to Spanish: Warranty on purple equipment General field: Marketing
Source text - English Subject: Warranty on purple equipment
Dear franchisees,
I would like to provide an update and hopefully some more clarity on the warranty conditions on the purple equipment. I feel this is necessary as I have noticed some unclarities from both sides, which I would like to prevent to be able to set and manage expectations, again from both sides.
For the purple equipment two different situations apply, machines delivered as from 2014 until February 14th, 2017, and machines delivered after that date. Up to 2017 an extremely long warranty period applied to provide additional assurance to clubs moving from white to purple equipment at the moment of introduction. In 2017 the warranty period on the frames was lowered to 5 years, still more than double the industry standard of around 24 months. For moving parts and parts subject to wear and tear, 1 year up to 18 months of warranty applies, which is close to or slightly above industry standards.
Providing a long period of warranty gives us some challenges. The biggest impact comes from the fact that the machines have been and are continuously being developed and improved over time. In some cases, this makes It hard to replace a specific part or frame from the earlier production batches. In these cases, we will work with you to come to a fair solution, based on the full warranty conditions.
So far, I feel we have always been very supportive and fair in case of any equipment issues/ breakages, an approach we want to continue to have. Whilst doing this, we also need to be realistic and come to a solution which works for both sides. Maintenance and an occasional replacement of parts or sometimes a full machine is part of the operating expenses of a club or more general of any fitness club using machines.
Please find attached the following documents:
- “Purple Equipment Warranty Agreement, 2023”; overview and procedure on warranty
- Historical documents on warranty
- Link to latest maintenance guide on one-hub: xxxx
Thank you,
Translation - Spanish Asunto: Garantía en Máquinas Moradas
Estimados franquiciados,
Me gustaría proporcionar una actualización y, con suerte, dar más claridad sobre las condiciones de garantía de las máquinas moradas. Siento que esto es necesario ya que he notado que algunos aspectos carecen de claridad de parte ambos lados. Esto es algo que me gustaría evitar para poder establecer y manejar las expectativas, una vez más, de parte de ambos lados.
Para las máquinas moradas existen dos situaciones diferentes, las máquinas entregadas a partir del 2014 hasta el 14 de febrero de 2017 y las máquinas entregadas después de esa fecha. Hasta el 2017, se había aplicado un período de garantía extremadamente largo para brindar seguridad adicional a los clubes que hacían el cambio de máquinas blancas a moradas en el momento de la presentación. En 2017, el período de garantía de los marcos se redujo a 5 años, cosa que era más del doble del estándar de la industria que era de alrededor de 24 meses. Por lo que a las piezas móviles y piezas sujetas a desgaste se refiere, se aplica de 1 año a 18 meses de garantía, lo que está cerca o ligeramente por encima de los estándares de la industria.
Proporcionar un período de garantía muy largo nos presenta algunos desafíos. El mayor impacto proviene del hecho de que las máquinas han sido y siguen siendo continuamente desarrolladas y mejoradas a lo largo del tiempo. En algunos casos, esto hace que sea difícil reemplazar una pieza específica o un marco perteneciente a lotes de producción anteriores. En estos casos, trabajaremos juntos para llegar a una solución justa, basada en las condiciones de garantía completas.
Hasta ahora, siento que siempre hemos sido muy solidarios y justos en casos de problemas o roturas de los equipos, y esto es un enfoque que queremos seguir teniendo. Pero, al hacer esto, también debemos ser realistas y llegar a una solución que funcione para ambas partes. El mantenimiento y el reemplazo ocasional de piezas o, a veces, el reemplazo de una máquina completa es parte de los gastos operativos de un club, o dicho de un modo mas genérico, es un gasto de cualquier gimnasio que use máquinas.
Por favor encuentre adjunto los siguientes documentos:
- “Contrato de acuerdo de Garantía de Equipos de Morados, 2023”; descripción general y procedimiento de garantía
- Historial de documentos de garantía
- Enlace a la guía de mantenimiento más reciente en One Hub: xxxx
Gracias,
El equipo de soporte
English to Italian: Warranty on purple equipment
Source text - English Subject: Warranty on purple equipment
Dear franchisees,
I would like to provide an update and hopefully some more clarity on the warranty conditions on the purple equipment. I feel this is necessary as I have noticed some unclarities from both sides, which I would like to prevent to be able to set and manage expectations, again from both sides.
For the purple equipment two different situations apply, machines delivered as from 2014 until February 14th, 2017, and machines delivered after that date. Up to 2017 an extremely long warranty period applied to provide additional assurance to clubs moving from white to purple equipment at the moment of introduction. In 2017 the warranty period on the frames was lowered to 5 years, still more than double the industry standard of around 24 months. For moving parts and parts subject to wear and tear, 1 year up to 18 months of warranty applies, which is close to or slightly above industry standards.
Providing a long period of warranty gives us some challenges. The biggest impact comes from the fact that the machines have been and are continuously being developed and improved over time. In some cases, this makes It hard to replace a specific part or frame from the earlier production batches. In these cases, we will work with you to come to a fair solution, based on the full warranty conditions.
So far, I feel we have always been verry supportive and fair in case of any equipment issues/ breakages, an approach we want to continue to have. Whilst doing this, we also need to be realistic and come to a solution which works for both sides. Maintenance and an occasional replacement of parts or sometimes a full machine is part of the operating expenses of a club or more general of any fitness club using machines.
Please find attached the following documents:
- “Purple Equipment Warranty Agreement, 2023”; overview and procedure on warranty
- Historical documents on warranty
- Link to latest maintenance guide on one-hub: xxxx
Thank you,
Translation - Italian Oggetto: Garanzia sulle Macchine Viola
Gentili affiliati,
Vorrei darvi un aggiornamento e magari anche un po' più di chiarezza sulle condizioni di garanzia sulle macchine viola. Lo ritengo necessario poiché ho notato alcune incertezze e incomprensioni da entrambe le parti, cosa che vorrei evitare per poter impostare e gestire le aspettative, come sempre da entrambe le parti. Per le macchine viola ci sono due situazioni diverse, macchine consegnate a partire dal 2014 fino al 14 febbraio 2017 e macchine consegnate dopo tale data.
Fino al 2017 era stato applicato un periodo di garanzia estremamente lungo in modo da dare ulteriore garanzia ai club che passavano dalle macchine bianche a quelle viola al momento dell'introduzione.
Nel 2017 il periodo di garanzia dei telai era stato abbassato a 5 anni, il quale continua ad essere ancora più del doppio rispetto allo standard di settore che è di circa 24 mesi. Per le parti mobili e le parti soggette a usura si applica una garanzia da 1 anno fino a 18 mesi, che è simile o leggermente superiore agli standard del settore. Fornire un lungo periodo di garanzia ci pone alcune sfide. L'impatto maggiore deriva dal fatto che le macchine sono state e vengono continuamente sviluppate e migliorate con il passar del tempo. In alcuni casi, ciò rende difficile sostituire alcune parti specifiche, o telai appartenenti a lotti di produzione precedenti. In questi casi, lavoreremo insieme in modo da trovare una soluzione equa, basata sulle condizioni di garanzia complete.
Finora, credo che siamo sempre stati di grande supporto e imparziali in caso di problemi/rotture delle apparecchiature, e questo è un approccio che vogliamo continuare ad avere. Nel farlo però, dobbiamo anche essere realistici e giungere a una soluzione che funzioni per entrambe le parti. La manutenzione e la sostituzione occasionale di parti o talvolta di una macchina completa fanno parte delle spese operative di un club, detto in un modo più generico, di qualsiasi fitness club che utilizza macchinari.
Si prega di trovare in allegato i seguenti documenti:
- Contratto di garanzia per Macchine viola, 2023; panoramica e procedura sulla garanzia
- Documenti storici sulla garanzia
- Collegamento all'ultima guida alla manutenzione su One Hub: xxxx
Grazie,
Il team di Supporto
English to Spanish: Web Shop Launch email Communication
Source text - English Dear Franchisees,
We have some great news to share! As from June 19th, 2023, we will launch a new website for C Products. Also, we have been and are working to ensure the availability of some basic C branded products, which will be coming available over the next weeks and months.
Please read the information below carefully as you need to register to access the website and we have some information on new features.
Registration/ account creation
• You will receive an email invitation to activate your personal club account on this new website on June 19th, 2023.
• Each club will have an account, so multiple club owners will receive an invitation for each club.
• Please make sure to carefully check the club (and legal entity) details to ensure accurate invoicing.
• The registration process will work as follows.
o Invitation mail has a button that will lead you to the new website.
o You will be asked to create a password for this account.
o Create one (or more) delivery addresses.
o In case of multiples delivery addresses, please make sure to check you have selected the accurate address for any order.
o If you have a VAT number, this will be displayed with your Shipping address. The VAT number is pre-filled. If the VAT is either missing, or incorrect, please contact us on [email protected] and let us know the accurate VAT number. We will adjust the number after checking (as per local tax regulations).
New features
Next to easy navigation and search functionality, the parts for the purple machines will now be available to order. Parts can easily be ordered by machine. At the start the main wear and tear related parts will be available (rollers, pads, and cylinders), where we will be adding the smaller parts during the next weeks (e.g., screws, bolts, snap rings etc.)
key tags
We have been able to have a last batch of the (old) Smart Key tags produced (over 100,000 pcs). This should ensure the availability of the tags over the next years, where we will be transitioning to the New Smart. At the introduction of the Smart these tags were quite ahead of time and designed specifically for C. At this moment these can’t (easily) be re-produced anymore as they are not based on any standard, resulting in relatively expensive tags with extremely long lead times.
Once the new stock is available, the limitations we have put in place on the number of packs that can be ordered, will be lifted!
For questions and support we can be reached at the Product support email address [email protected].
Kind regards
The Products Team
Translation - Spanish Estimados franquiciados,
¡Tenemos una gran noticia para compartir! A partir del xxxx lanzaremos un nuevo sitio web para C Productos. Además, hemos estado y estamos trabajando para garantizar la disponibilidad de algunos productos básicos marca C, los que estarán disponibles en las próximas semanas y meses. Por favor leer atentamente la información a continuación, ya que debe registrarse para acceder al sitio web y aparte, tenemos información sobre nuevas funciones.
Registro/creación de cuenta
• Recibirá una invitación por correo electrónico para activar su cuenta en este nuevo sitio web el xxxx
• Cada club tendrá una cuenta por separado, por lo que sí es propietaria de varios clubes recibirá una invitación para cada club
• Por favor asegúrese de verificar cuidadosamente los detalles del club (y la entidad legal) para garantizar una facturación correcta
• El proceso de registro se hará de la siguiente manera:
o El correo de invitación tiene un botón que le llevará al nuevo sitio web
o Se le pedirá que cree una contraseña para esta cuenta
o Crear una (o más) direcciones de entrega
o En caso de tener más de una dirección de entrega, asegúrese de seleccionar la dirección de entrega correcta para el pedido en cuestión
o Si tiene un número de IVA, este se mostrará junto con su dirección de envío.
El número de IVA será insertado de manera automática por el sistema.
Si el número de IVA falta o viene cargado de manera incorrecta, contáctenos al correo [email protected] y háganos saber el número de IVA correcto. Corregiremos el número después de haber hecho comprobaciones
(según las normas fiscales locales).
Nuevas características
Cerca de la funcionalidad de búsqueda y navegación, las piezas para las máquinas moradas ahora estarán disponibles para ser ordenadas. Las piezas se pueden ordenar fácilmente por máquina.
Al principio, estarán disponibles las principales piezas relacionadas con el desgaste (rodillos, almohadillas y cilindros), donde iremos añadiendo las piezas más pequeñas durante las próximas semanas (p. ej., tornillos, pernos, anillos elásticos, etc.)
Tarjetas Smart
Hemos podido recibir un último lote de etiquetas de Tarjetas Smart (de las antiguas) (más de 100 000 unidades). Esto debería garantizar la disponibilidad de las Tarjetas Smart para los próximos años, en los que haremos la transición al New Smart. A comienzos de Smart, estas Tarjetas estaban bastante adelantadas a su tiempo y habían sido diseñadas específicamente para C.
En este momento, ya no se pueden volver a producir (tan fácilmente), ya que no se basan en ningún estándar, lo que da como resultado Tarjetas relativamente costosas con plazos de entrega extremadamente largos. ¡Una vez que el nuevo stock esté disponible, se eliminarán las limitaciones que hemos establecido en la cantidad de paquetes que se pueden pedir!
Para preguntas y soporte, puede comunicarse con nosotros en la dirección de correo electrónico de soporte de productos de [email protected].
Cordiales Saludos
El equipo de productos
English to Italian: Web Shop Launch email Communication
Source text - English Dear Franchisees,
We have some great news to share! As from June 19th, 2023, we will launch a new website for C Products. Also, we have been and are working to ensure the availability of some basic C branded products, which will be coming available over the next weeks and months.
Please read the information below carefully as you need to register to access the website and we have some information on new features.
Registration/ account creation
• You will receive an email invitation to activate your personal club account on this new website on June 19th, 2023.
• Each club will have an account, so multiple club owners will receive an invitation for each club.
• Please make sure to carefully check the club (and legal entity) details to ensure accurate invoicing.
• The registration process will work as follows.
o Invitation mail has a button that will lead you to the new website.
o You will be asked to create a password for this account.
o Create one (or more) delivery addresses.
o In case of multiples delivery addresses, please make sure to check you have selected the accurate address for any order.
o If you have a VAT number, this will be displayed with your Shipping address. The VAT number is pre-filled. If the VAT is either missing, or incorrect, please contact us on [email protected] and let us know the accurate VAT number. We will adjust the number after checking (as per local tax regulations).
New features
Next to easy navigation and search functionality, the parts for the purple machines will now be available to order. Parts can easily be ordered by machine. At the start the main wear and tear related parts will be available (rollers, pads, and cylinders), where we will be adding the smaller parts during the next weeks (e.g., screws, bolts, snap rings etc.)
key tags
We have been able to have a last batch of the (old) Smart Key tags produced (over 100,000 pcs). This should ensure the availability of the tags over the next years, where we will be transitioning to the New Smart. At the introduction of the Smart these tags were quite ahead of time and designed specifically for C. At this moment these can’t (easily) be re-produced anymore as they are not based on any standard, resulting in relatively expensive tags with extremely long lead times.
Once the new stock is available, the limitations we have put in place on the number of packs that can be ordered, will be lifted!
For questions and support we can be reached at the Product support email address [email protected].
Kind regards
The Products Team
Translation - Italian Gentili Franchisee,
Abbiamo delle ottime notizie da condividere! A partire dal xxxx lanceremo un nuovo sito Web per i prodotti C. Inoltre, abbiamo e stiamo lavorando per garantire la disponibilità di alcuni prodotti di basica marca C, i quali saranno disponibili nelle prossime settimane e mesi.
Si prega di leggere attentamente le informazioni di seguito poiché sono necessarie per registrarsi ed accedere al sito Web, ed inoltre abbiamo alcune informazioni sulle nuove funzionalità.
Registrazione/creazione dell'account
• Riceverai una mail di invito per poter attivare il tuo account su questo nuovo sito Web xxxx
• Ogni club avrà un account, quindi anche se sei proprietario di diversi club, riceverai una mail di invito per ogni club.
• Assicurati di controllare attentamente i dettagli del club (e della persona giuridica) per garantire una fatturazione accurata
• Il processo di registrazione sarà fatto in questo modo:
o La mail di invito ha un pulsante che ti condurrà al nuovo sito web
o Ti verrà chiesto di creare una password per questo account
o Crea uno (o più) indirizzi di consegna
o In caso di avere più indirizzi di consegna, al momento di fare l’ordine, assicurati di selezionare l'indirizzo corretto per l’ordine in questione
o Se possiedi un numero di partita IVA, questo verrà mostrato con il tuo indirizzo di spedizione. Il numero di partita IVA è precompilato. Se il numero di partita IVA non fosse inserito oppure fosse inserito in modo errato, contattaci all'indirizzo [email protected] e facci sapere il numero corretto della partita IVA. Correggeremo il numero dopo aver fatto i controlli
(secondo le normative fiscali locali).
Nuove caratteristiche
Affianco alla sezione di semplice navigazione e alla funzionalità di ricerca, le parti per le macchine viola saranno disponibili per l'ordine. Le parti possono essere facilmente ordinate per macchina.
All'inizio saranno disponibili le parti principali legate all'usura (rulli, cuscini e cilindri), a cui aggiungeremo le parti più piccole nelle prossime settimane (ad esempio viti, bulloni, anelli elastici, ecc.)
Chiavette Smart
Siamo stati in grado di ricevere un ultimo lotto delle (vecchie) Chiavette Smart prodotte
(oltre 100.000 pezzi). Ciò dovrebbe garantire la disponibilità delle Chiavette nei prossimi anni, durante i quali passeremo alla Nuova Smart. All'introduzione di Smart, queste Chiavette erano piuttosto anticipate ai loro tempi e progettate specificamente per C. Al momento queste non possono più essere (facilmente) riprodotte in quanto non sono basate su alcuno standard, risultando essere chiavette relativamente costose con tempi di consegna estremamente lunghi.
Appena il nuovo stock sarà disponibile, le limitazioni che abbiamo posto sul numero di confezioni ordinabili verranno revocate!
Per domande e supporto, possiamo essere contattati all'indirizzo e-mail di supporto di C Product [email protected]
Cordiali Saluti
Il team di supporto di Products
More
Less
Experience
Years of experience: 10. Registered at ProZ.com: Jun 2023.
I am fluent in English, Spanish & Italian to a high standard. I work for the IT Support, Marketing and Social department translating in any order between Italian, Spanish & English for the Company website and App content, and any other other formal business communication, agreements and notices.
Keywords: I am fluent in English, Spanish & Italian to a high standard. I work for the IT Support, Marketing and Social department translating in any order between Italian, Spanish & English for the Company website and App content, and any other other formal business communication, agreements and notices.
Portfolio