May 30, 2007 01:09
17 yrs ago
2 viewers *
French term
France
acte d'historisation
French to English
Bus/Financial
Marketing
"écoute et analyse du fond et de la forme du discours et suivi des acte d’historisation"
From a call center management document, part of the "monitoring of qualitative indicators section" describing the supervisor's role in checking on teleoperators.
From a call center management document, part of the "monitoring of qualitative indicators section" describing the supervisor's role in checking on teleoperators.
Proposed translations
(English)
| 3 +1 | call-tracking |
Natasha Dupuy
|
| 2 +1 | historization report |
Robert Frankling
|
| 3 | call logging |
Conor McAuley
|
| 1 | (customer) history log |
MatthewLaSon
|
Proposed translations
+1
7 hrs
Natasha Dupuy
France
France
Native in French
&
English
Specializes in field
France
Related KudoZ points
:
4
Selected
call-tracking
It sounds to me like they are referring to call-tracking. I was a call center team leader for some years. The monitoring process involved listening in on telephone conversations remotely, then ensuring the call was logged (tracked) appropriately in the system ie that the right issues, solutions and lead times were outlined and that the issue was escalated for further investigation if need be etc.
Thereby ensuring a complete and accurate customer history!
http://www.kemma.com/call-tracking-software.htm
http://www.businessweek.com/smallbiz/0004/sa000418.htm
Thereby ensuring a complete and accurate customer history!
http://www.kemma.com/call-tracking-software.htm
http://www.businessweek.com/smallbiz/0004/sa000418.htm
4 KudoZ points awarded for this answer.
+1
32 mins
Robert Frankling
Native in English
BA in Translation/Dipl
Native in: English
Works in: French to English, English to French
Related KudoZ points
:
44
historization report
I am guessing the supervisor has to fill in a report on performance of the operators.
A desktop process historian provides localized data historization at the operation level. For example, seasonal unit performance metrics may be useful ...
www.automationworld.com/view-1708
--------------------------------------------------
Note added at 36 mins (2007-05-30 01:46:16 GMT)
--------------------------------------------------
Or the operators are the ones making the "reports" following the telephone calls...or it may be an automatic printout.
--------------------------------------------------
Note added at 37 mins (2007-05-30 01:47:50 GMT)
--------------------------------------------------
If the "reports" are automatic, the supervisor is checking for the correct "followup" by the operators of the customers' concerns.
A desktop process historian provides localized data historization at the operation level. For example, seasonal unit performance metrics may be useful ...
www.automationworld.com/view-1708
--------------------------------------------------
Note added at 36 mins (2007-05-30 01:46:16 GMT)
--------------------------------------------------
Or the operators are the ones making the "reports" following the telephone calls...or it may be an automatic printout.
--------------------------------------------------
Note added at 37 mins (2007-05-30 01:47:50 GMT)
--------------------------------------------------
If the "reports" are automatic, the supervisor is checking for the correct "followup" by the operators of the customers' concerns.
2 hrs
(customer) history log
Hello,
I'm far from sure. But, here's my guess:
acte = log (record)
d'historisation = history (of customers)
I hope this helps.
I'm far from sure. But, here's my guess:
acte = log (record)
d'historisation = history (of customers)
I hope this helps.
1 day 5 hrs
Conor McAuley
France
France
Native in English
Specializes in field
France
Excellence, Expertise & Experience
Native in: English (Variants: Wales / Welsh, UK, Scottish, Irish, British)
Works in: French to English, English
Related KudoZ points
:
47
call logging
I, too, have had the misfortune to have worked in a call centre...
I would assume that this means logging or recording the call using a software system or otherwise, thus creating a permanent "text" record of the subject-matter of the call.
I would assume that this means logging or recording the call using a software system or otherwise, thus creating a permanent "text" record of the subject-matter of the call.
Something went wrong...