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1.2 - What are ProZ.com training sessions?
ProZ.com professional training offers online workshops and self-paced courses designed to enhance the skills of translators, interpreters, and other language industry professionals. Led by experts with proven experience, these training sessions provide practical insights and valuable knowledge.
If you are a ProZ.com member who has deep expertise in a given area and a passion for sharing your expertise with others, visit the ProZ.com trainer center to get started - no previous knowledge on e-learning technologies is needed and ProZ.com provides the tools and assistance for you to offer your training to the community. Submit a support request if you have any doubts.
3 - ProZ.com training and events - general information
3.1 - What payment methods are available? Why has my status not changed yet?
All payment methods are available (credit card, Paypal, 2CheckOut, Moneybookers, wire transfer in USD or EUR). You will be able to select your payment method in the second stage of the payment process. Also, for some countries, local payment will be available. When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction ( www.xe.com/ucc will be used as a source).
If you want to pay by wire transfer, choose either "Wire Transfer" (for transfers in USD) or "Wire Transfer (Euros)" from the payment method selection page. Click "Next" to receive your confirmation invoice and detailed account information and instructions on how to make the type of wire transfer you have chosen. Important: You should allow up to two weeks for your wire transfer to be fully processed.
Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose. In the case of local payment, it may take some time for notifications to be sent and processed. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator. When you buy a seat at a training session, you will be emailed an electronic invoice.
3.2 - What is the cancelation policy for ProZ.com training sessions?
ProZ.com workshops and self-paced courses come with a 7-day no questions asked, money back guarantee. In case of paid live sessions (webinars, workshops, meetups) the cancellation can made no later than 72 hours before the live event is due to start. Cancellations must be requested via support request at http://www.proz.com/support.
3.3 - In which currency can I pay for a training session ?
All ProZ.com online training fees are available in USD and Euro, but only ProZ.com members in EU member states that have adopted the Euro (the Euro Zone) are charged in Euros.
If you live outside the EU, or if you live in the EU and have a VAT number, you do not have to pay VAT. If you live in the EU but do not have VAT number, you will have to pay VAT. Find more information payment at http://www.proz.com/faq/4015#4015.
Also, for some countries, payment in local currency is available. Please contact the Training session coordinator to learn more about this.
3.4 - Why does ProZ.com sometimes charge VAT tax within the EU?
(This question only affects members in Europe.)
If, when purchasing a seat from within the European Union, a member does not supply a VAT number which can be verified online, ProZ.com is obliged by law to collect VAT tax against the purchase made, according to the VAT rate applicable in the country of the purchaser.
If a VAT number is supplied, no VAT tax is charged.
3.5 - I am a ProZ.com member. Am I entitled to a discount?
For some training sessions registration fees are discounted for full members. Please read the information at the Registration and Payment box at each training session.
3.6 - I am a student member of ProZ.com. Am I entitled to a discount?
For some training sessions, registration fees are further discounted for ProZ.com student members. Some courses may include limits on the number of student seats available. Seats will be allotted on a first-paid basis.
3.7 - The training time is not suitable for me. Are there any other training sessions in my time zone?
ProZ.com offers training from 8:00 GMT to 20:00 GMT, since most of the trainers are located in Europe. Please check the list of announced training sessions here, http://www.proz.com/training, as the timetables are usually rotated.
Webinars at ProZ.com are online training sessions designed for translators and language professionals. They cover a wide range of topics, including language technology, business practices, localization, and more. Webinars can be live or recorded and are typically conducted via Google Meet.
Free webinars led by developers of language solutions and other industry experts are also available. These sessions offer insights into modern technologies and tools used by professionals in the translation and localization industry. Stay updated by participating in these webinars.
4.2 - Which are the system requirements to attend a ProZ.com online session?
Optimal requirements are:
High performance CPU, like the following and up: 11th Gen Intel i5 or i7. AMD 5000 series Ryzen 5 or 7. Apple Silicon M1.
1080p camera.
Graphics card with WebGL 2.0 support.
4.3 - How can I book a place in a ProZ.com webinar?
To book a webinar, click on the session name listed on the website, then click the 'Buy Now' button. After completing the payment, your registration status will be updated. You must have a ProZ.com profile and be logged in to complete the booking. If you don’t have a profile, you can create one for free in just a few minutes.
Webinars at ProZ.com have three levels of access: they can be free for everyone, available at a regular price for non-members, or offered at a discounted price for Plus or Premium members. Some webinars are exclusively free for Plus members or Premium members. Premium members enjoy the most comprehensive free access to training sessions and exclusive content, including access to the AI Hub for translation professionals (AI Hub).
To check your access level for a specific webinar, visit the training page. You will see a green note at the top of the page indicating access options. Click on the 'Start course' button to access training materials or the join link if the session is hosted on an LMS.
Only after payment is received through the page or confirmed by Local payment contact your status will be changed to "registered and paid" and your place in the webinar will be confirmed. You can choose a payment method as suggested at http://www.proz.com/faq/3478#3478. Once your payment is processed, you will receive an invitation link to join the webinar at least 72 hours before the session. Check the system requirements and access information on the ProZ.com training page.
Please remember that you need to have a profile and to be logged in to use that box. If you don´t have a profile, you can create one here (it´s free and will only take you five minutes) http://www.proz.com/?sp=r.
4.4 - After I registered, how do I join the online session?
At the time of the webinar, open the webinar confirmation email and click the Join Webinar link provided in the confirmation email. If prompted, click Yes, Grant or Trust to accept the download.
Attendees' microphones will be muted by default and will be in listen only mode in order to limit background noise and improve the experience for all users.
Join the audio portion of the webinar if you are using telephone to join the session. Audio information is provided in the Audio pane of your Control Panel and in the Webinar confirmation email.
4.5 - How do I find out the time of a webinar in my location?
4.6 - I don’t have a microphone can I still participate in a webinar?
You do not need a microphone to participate. You will need speakers or a headset to listen, or you can dial in using a standard telephone (long distance rates may apply).
Remember that all attendees will have their microphone’s muted and will be in listen only mode in order to limit background noise and improve the experience for all users. For more information just check the Training description and Virtual platform system requirements on the training page.
4.7 - Will I have access to a recording of the session?
Webinar sessions will be recorded. The video will be added to the training page on the LMS where you originally accessed the join link. You will receive an email notification once the recording is available.
Videos will be accessible only to registered webinar attendees, and there is no limit on the number of times you can watch them. In some cases, additional materials used by the presenter (such as slides, documents, or glossaries) will also be made available to attendees on the training page.
4.8 - I did not attend the webinar and now want to watch the video. Where can I find it?
All registered and paid attendees will be emailed with a link to the webinar video recording and handouts within one working week after the session. You will have unlimited access to the video and handouts once they are released. You can watch the video from the My videos page. If you have not received an email with materials, submit a support request.
Once the video is uploaded to the website it will become visible in the video center with the same name as the webinar had.
4.9 - I have not received a notification with the link to access the training platform.
If you did not receive a login link, check if it was not being spam-filtered. Also, remember that an invitation to join the session is sent at least two times: 72 hours and 40 minutes before the training session takes place.
Check if you do not have an invitation email in your Spam box, otherwise report this to Support Center.
4.10 - I am having technical problems on the webinar. Where can I find information?
Find Google Meet Support Articles here or submit a support request with detailed information on what goes wrong.
4.11 - What is the refund policy?
Refunds for self paced training will be specified within the training session details and depend on the type of self-paced training. Generally with self-study training sessions refunds will not be permitted once the student logs in to the session. With instructor assisted and scheduled live meeting sessions refunds will not be given once the trainee attends an online meeting or session. Please carefully review the refund policy for each session prior to purchase.
5 - I want to leave feedback about a training session I attended. How can I do it?
Once the course is done, participants with "registered and paid" status will be able (and encouraged) to post feedback on session material, trainer, organization, etc. at http://www.proz.com/translator-training/my-courses. Please bear in mind that feedback entries require vetting and that they will not appear immediately. Comments of a personal nature will not be permitted.
6 - ProZ TV Events
6.1 - What is a ProZ TV event?
A ProZ TV event is an online broadcast featuring sessions, presentations, and discussions with industry experts on topics relevant to translators and language professionals. These events are hosted on the ProZ.com platform and may include interactive elements like Q&A sessions.
6.2 - How can I register for a ProZ TV event?
Visit the ProZ TV event page, select the event you’re interested in, and click the 'Register for this event' button on the top right corner. Most TV events are free to attend, and video recordings are available to everyone for 24 hours after the broadcast. After that, recordings become an exclusive benefit for ProZ.com members. You can also purchase session recordings after TV events at ProZ Learn.
6.3 - Can I interact with the speakers during the TV event?
Yes, all ProZ TV events include interactive elements such as live Q&A sessions or chat. You can submit your questions during the broadcast in the Chat, and selected questions will be addressed by the speakers.
Self-paced training is an E-learning or distance learning course specifically for translation professionals, designed and created using the Moodle platform. Training is a Sharable Content Object Reference Model or SCORM training. ProZ.com has 3 types of self-paced training:
- Self-study training, designed for independent learning.
- Instructor-assisted training, designed to guide you through a series of readings and assignments
- Self-study training with live online meetings, giving trainees the opportunity for live online teacher-student interaction.
7.1 - How is self-paced training delivered?
ProZ.com self-paced training is delivered via integrated Moodle at https://lms.proz.com/login/index.php. Once payment is received, a trainee gets access and log in details for the session.
7.2 - Will I receive any proof of having attending a self-paced training session?
Attendees will receive proof of completion via a certificate, however each course will have different criteria ranging from testing, hours logged within the Moodle session, attendance at scheduled meetings and other criteria to determine course completion.
7.3 - How long will I have access to the self-paced training after making payment?
Access time will depend on the specific type of session and program details. Trainees access to course materials with Instructor assisted training and training with scheduled meetings will end when the specified time period ends. Entirely self-study training will specify duration in the description and may range from a few months to a year.
7.4 - Does self-paced training contain testing, instructor feedback, set times for delivery/meeting?
Self-paced training may contain tests, assignments that are submitted for instructor feedback, assignments with due dates, and possibly scheduled webinars or online meeting times with instructors. Each self-paced training session is different; please check the course description and overview. Within each Moodle course there will be instructions and details with this information as well.
Pałłały są to nieformalne spotkania grup użytkowników ProZ.com mieszkających w niewielkich odległościach od siebie. Są to wydarzenia organizowane przez miejscowych tłumaczy, dla miejscowych tłumaczy.
9.2 - Skąd pochodzi nazwa 'Pałłał"?
Pałłał jest amerykańską narodową tradycją spotkań, czasami powiązanych z konkursami tanecznymi. Obecnie ogólne znaczenie słowa dotyczy spotkania, podczas którego realizowane są określone zadania.
Pałłały są przez niektórych postrzegane jako siła jednocząca uczestników, stanowiąc popularne międzyplemienne wydarzenie w życiu kulturalnym plemion.
9.3 - Jak wygląda pałłał?
Pałłały dają możliwość tworzenia sieci kontaktów i współpracy wśród profesjonalistów z branży tłumaczeń - są szansą poznania tłumaczy poza ich profilami.
Większość organizatorów stwarza uczestnikom pałłału możliwość przedstawienia siebie oraz zareklamowania swoich usług. Niekiedy wybrany jest temat przewodni spotkania, np.: 'Narzędzia CAT', 'Literatura', 'Praca jako freelancer', 'Nowi tłumacze'. Zdarza się, że jeden z uczestników zgłasza chęć prelekcji na dany temat, wówczas, zakładając, że pozostali uczestnicy są zainteresowani tematem, organizator może wyrazić zgodę.
Niektórzy organizatorzy zaprosili przedstawicieli znaczących klientów lub sprzedawców narzędzi CAT na rozmowę lub prezentację. W większości, takie akcje zostały odebrane pozytywnie przez uczestników. Należy jednak pamiętać, aby zachować informacyjny charakter takich spotkań, nie zaś komercyjny.
Niektóre pałłały nie mają planu lub tematu spotkania, co jest również w porządku. Przede wszystkim, jeśli Ty jesteś organizatorem pałłału, Ty go tworzysz!
Uwaga: organizatorzy są zobowiązani zapisać imiona i nazwiska oraz dane identyfikacyjne ProZ.com użytkowników biorących udział w spotkaniu. Aby to ułatwić, uczestnicy są proszeni o przyniesienie swoich danych identyfikacyjnych ProZ.com. Użytkownicy, którzy uczestniczą w pałłale powinni otrzymać punkty browniz, jednak jest to możliwe tylko wówczas, gdy przyniosą swoje numery członkowstwa ProZ.com, a organizator wprowadzi je do karty uczestnictwa online po spotkaniu.
9.4 - Kto może uczestniczyć w pałłale?
Na spotkanie może przyjść każdy, kto jest zarejestrowany w ProZ.com, niezależnie od statusu członkostwa. Ponadto, współmałżonkowie, dzieci oraz goście uczestników spotkania, jak również tłumacze niebędący członkami ProZ.com, są również mile widziani.
9.5 - Czy za uczestnictwo w pałłale obowiązuje opłata?
Obecnie, nie ma opłat za uczestnictwo w pałłale. Jednakże, organizatorzy oczekują od uczestników partycypacji w kosztach spotkania. Jeśli pałłał to spotkanie przy kawie lub obiedzie, prawdopodobnie każdy z uczestników będzie regulował własny rachunek. W przypadku większych spotkań, miejscowy organizator zaproponuje podział kosztów wyżywienia, napojów, etc. pomiędzy uczestników.
W przyszłości, może być pobierana opłata od uczestników, którzy nie będą zarejestrowani jako członkowie ProZ.com. Dla studentów opłata będzie obniżona bądź anulowana.
9.6 - Czy na pałłał można przyjść z dziećmi lub innymi gośćmi?
Tak, rodziny i pozostali goście są mile widziani.
9.7 - Czy na spotkaniu będzie obecny przedstawiciel ProZ.com?
Na niektóre spotkania przyjdzie osoba upoważniona przez ProZ.com do weryfikacji tożsamości uczestników. Tożsamość zarejestrowanych użytkowników może zostać zweryfikowana poprzez okazanie dokumentu potwierdzającego tożsamość ze zdjęciem upoważnionemu przedstawicielowi ProZ.com.
Aby widzieć wyświetlające się ogłoszenia o zbliżających się pałłałach w Twoim kraju, upewnij się, że nazwa Twojego kraju (jak również miasta i województwa) jest zawarta w Twoim profilu.
9.9 - Czy powinienem uczestniczyć w pałłale jeśli zgłoszę chęć uczestnictwa?
Wielu ze zgłaszających uczestnictwo chce tylko otrzymywać bieżące informacje na temat danego pałłału. Jako organizator, powinieneś spodziewać się udziału 40-50% z zapisanych chętnych.
Dla lepszej orientacji, ile dokładnie osób będzie na pałłale (np. w celu dokonania rezerwacji, etc.), radzimy poprosić osoby, które zgłosiły chęć uczestnictwa, aby potwierdziły swoje przybycie w tygodniu poprzedzającym spotkanie.
Jeśli jesteś członkiem ProZ.com lub zarejestrowanym użytkownikiem ze zweryfikowaną tożsamością, możesz zaproponować pałłał w swojej okolicy poprzez wypełnienie odpowiedniego formularza na stronie dotyczącej pałłałów. ProZ.com zadecyduje o zaaprobowaniu pałłału.
Jeśli pałłał zostanie zaakceptowany, organizacja spotkania należeć będzie do Ciebie. Twoimi obowiązkami będą podjęcie decyzji o miejscu wydarzenia (wraz z rezerwacją), ustalenie daty i godziny spotkania, wybór tematu oraz wysyłanie okresowych wiadomości do potencjalnych uczestników, w celu dostarczania im bieżących informacji oraz zapewnienia im możliwości udziału w planowaniu pałłału.
Jako organizator, powinieneś wziąć udział w wydarzeniu, a następnie, po pałłale, wprowadzić informację o obecnosci na spotkaniu w formularzu online (kliknij "Potwierdź uczestnictwo" u góry strony Twojego pałłału). Zachęcamy Cię do zabrania na pałłał wydrukowanej kopii karty uczestnictwa, do wypełnienia przez uczestników spotkania.
9.12 - I am organizing a powwow and I'd like to invite more people to attend. How can I do it?
You can submit a powwow promotion request. To do so click on the "Request promotional email" link at the top of the page of the powwow you are organizing. This will lead you to the page where you can submit your promotion request together with a sample text you can use for the invitation. Note: this feature is only available to powwow organizers
Powwows can also be promoted on Social Networks such as Twitter and Facebook by clicking on the buttons at the top of each powwow page.
9.13 - I am organizing a powwow and I would like to include an image on the powwow page. How can I do that?
Please submit a support request and attach the image you would like to include on the powwow page. Please make sure you also include the link to the powwow you are organizing.
9.14 - Should the text of the invitation to my powwow be in English only?
No. You can use the invitation in English provided as a model and translate it into the language in which the powwow will be held.
9.15 - What happens after I submit my promotion request?
You will be contacted by site staff with an update of your request status through the support request that is automatically generated after you submit the promotion request.
9.16 - Dlaczego nie mogę znaleźć linka "Potwierdź uczestnictwo" na stronie pałłału?
Opcja [Potwierdź uczestnictwo] pojawia się na stronie pałłału po 24 godzinach i jest widoczna jedynie dla organizatora pałłału. Jeśli nie jesteś organizatorem pałłału, skontaktuj się z nim i poproś o potwierdzenie Twojego uczestnictwa.
9.17 - Przesłałam swoje zdjęcia z pałłału, ale nie są widoczne na stronie. Dlaczego?
Zdjęcia przesłane na stronę pałłału mogą pojawić się na stronie do 24 godzin. Jeśli po 24 godzinach wciąż się nie wyświetlają, prosimy przesłać je ponownie lub zgłosić wniosek o pomoc techniczną .
9.18 - W jaki sposób przyznawane są punkty za zorganizowanie/uczestnictwo w pałłale?
Organizatorzy pałłału otrzymują 2000 punktów browniz. Uczestnicy otrzymują 200 browniz.
Aby organizator oraz uczestnicy mogli otrzymać punkty browniz, organizator musi wypełnić kartę uczestnictwa online. Punkty browniz będą przyznane w ciągu 24 godzin od dostarczenia wypełnionej karty uczestnictwa.
Jeśli nie wyznaczono oficjalnego organizatora, a dany uczestnik pałłału posiada uzupełnioną kartę obecności (lub zna wszystkich uczestników), ta osoba powinna zgłosić wniosek o pomoc techniczną prosząc o zgodę na zgłoszenie uczestników pałłału. Wówczas osoba ta otrzyma 2000 punktów browniz, zapewniając pozostałym uczestnikom po 200 punktów browniz.
Wprowadzanie danych indywidualnych uczestników pałłałów jest dużym obciążeniem dla zespołu ProZ.com. Zadanie to jest przypisane organizatorom pałłałów. Jeśli nie otrzymałeś punktów browniz za uczestnictwo w danym pałłale, skontaktuj się bezpośrednio z organizatorem.
10 - ProZ.com conferences - learning, networking and fun!
ProZ.com Conferences and Seminars
10.1 - What is a ProZ.com conference?
ProZ.com conferences are regional or international paid registration events, larger and more structured than powwows and aimed at translators and interpreters registered with ProZ.com. They are organized by the ProZ.com Conference Coordinator with the help of one or more local organizers.
ProZ.com conferences provide opportunities for in-person networking, training, discussions, presentations, professional development and socializing, which are encapsulated in the conference motto ProZ.com conferences–learning, networking and fun!
10.2 - Are all ProZ.com conferences conducted in person?
No, there are also virtual conferences. Virtual conferences are held online and attended by participants all over the world. For more information about ProZ.com virtual conferences please see the related FAQs.
10.3 - How do I register for a conference?
Most conferences require payment as the condition to register. Make sure you are logged in to the ProZ.com website and go to the relevant conference page. In the left margin below the conference menu, select the package you wish to purchase and click on 'Buy Now'. This will take you to the payment platform which will guide you through the payment process and offer different payment methods (credit card online through Paypal, wire transfer, ProZ.com Wallet, Moneybookers, Paypal...). Only after reception of the payment will you be officialy registered and your seat booked.
'Expressing interest' in a conference does not register you. If the prices of the conference you want to attend are not available yet, you can express your interest to help organizers get an idea of the number of potential attendees (for rooms, catering, etc.) and to make sure to be informed when prices and packages are released and payment open.
Some conferences however enable to pre-register and pay later. This is only for smaller events (workshops or certain seminars) and pre-registering does not bind you. Final payment of the conference seat will be the confirmation.
10.4 - How do I pay for the conference?
There are different, conference-specific payment methods:
- online by credit card, PayPal or Moneybookers
- transfer into a dedicated account
For details please check the relevant conference website.
10.5 - What is the conference cancellation policy?
Event attendees who cancel their participation no later than 30 days before the planned event date may receive a refund of their registration fees, minus a 20% administrative fee. No refunds will be granted for cancellations beyond that point. In addition, members who are eligible for a refund may transfer the amount of the refund to membership.
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