Wordfast Update failed Autor wątku: Aaron Kakesse
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I am trying to install a new Wordfast update on my Laptop (OS: Windows 7) as suggested to no avail. As I already removed the older version, I cannot use WF anymore. Whenever I try to launch this is the message I am getting: ''Could not find the main class: C:\Users\Aaron KD\Deskto\wordfast\jre\bin\javaw.exe. Programme will exit."
What do I do now? I am really disappointed.
Aaron
| | | | | I'm also disappointed... | Apr 1, 2012 |
... so my suggestion for what you do now would be you switch to SDL Trados Studio instead
Regards
Paul
| | | | | I am not quite sure | Apr 2, 2012 |
but I think, I remember that I didn't uninstall the old version when I did an update?
| | | | Maya Gorgoshidze 
Gruzja
Local time: 13:25
Członek ProZ.com
od 2004
angielski > gruziński
+ ...
MODERATOR
I moved your thread to the WordFast support forum.
Kind regards,
Maya
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Aaron Kakesse
Kanada
Local time: 05:25
angielski > francuski
NOWY TEMAT | Wordfast Update failed | Apr 2, 2012 |
I am really disappointed by this WF pro technical failure. I switched from Trados to WF Pro now do I need to switch back?
| | | | | Path for installation | Apr 2, 2012 |
Aaron Kakesse wrote:
I am trying to install a new Wordfast update on my Laptop (OS: Windows 7) as suggested to no avail. As I already removed the older version, I cannot use WF anymore. Whenever I try to launch this is the message I am getting: ''Could not find the main class: C:\Users\Aaron KD\Deskto\wordfast\jre\bin\javaw.exe. Programme will exit."
This is a very unusual path: did you really choose your Desktop as the location of Wordfast? The "normal" location on a Windows 7 machine would be "C:\Program Files" (or "C:\Program Files (x86)").
Place a query to the Wordfast hotline (via wordfast.net > about us > contact). Even if you don't have a valid subscription, installation problems are always covered by the hotline.
| | | | Aaron Kakesse
Kanada
Local time: 05:25
angielski > francuski
NOWY TEMAT | Some clients require WF Pro | Apr 2, 2012 |
I am also a SDL Trados user, but some of my clients specifically require Wordfast Pro as a CAT. The update process should be straight-forward: you click on the update, and that's it. Now, I am having a lot of trouble working with my recurring clients with WF Pro. I contacted WF Pro hotline but nothing has come up in 10 days, and still counting!
I thought this software was user-friendly, I am disillusioned.
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Here is a suggestion: remove completely *all* traces of Wordfast Pro. This includes the following folder:
C:\Users\[your_user_name]\.wf_workspace
and of course the Wordfast folder, wherever you created it (normally, it should be in c:\program files, but you seem to have placed it on your Desktop).
Then reinstall from Wordfast_WithTMAdmin-2.4.4.exe
Also check your Java setup is OK. You can do it ... See more Here is a suggestion: remove completely *all* traces of Wordfast Pro. This includes the following folder:
C:\Users\[your_user_name]\.wf_workspace
and of course the Wordfast folder, wherever you created it (normally, it should be in c:\program files, but you seem to have placed it on your Desktop).
Then reinstall from Wordfast_WithTMAdmin-2.4.4.exe
Also check your Java setup is OK. You can do it at www.java.com: click on 'Do I have Java?', then 'Verify Java version'. You should get the following message: 'Your Java version: Version 6 Update xx'. ▲ Collapse
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Aaron Kakesse
Kanada
Local time: 05:25
angielski > francuski
NOWY TEMAT | Thank you Dominique | Apr 2, 2012 |
Hello Dominique,
You are my hero. I am glad I posted this message on the Forum. I spent almost 10 days without WFP, and WF technical support didn't solve my problem at all.
Dude, you are a genius! You made my day!
Thank you so much.
Aaron
Dominique Pivard wrote: Here is a suggestion: remove completely *all* traces of Wordfast Pro. This includes the following folder: C:\Users\[your_user_name]\.wf_workspace and of course the Wordfast folder, wherever you created it (normally, it should be in c:\program files, but you seem to have placed it on your Desktop). Then reinstall from Wordfast_WithTMAdmin-2.4.4.exe Also check your Java setup is OK. You can do it at www.java.com: click on 'Do I have Java?', then 'Verify Java version'. You should get the following message: 'Your Java version: Version 6 Update xx'.
| | | | | .wf_workspace & Wordfast Support | Apr 2, 2012 |
Dear Aaron,
I am happy that deleting .wf_workspace has solved your problem.
However, it is completely unfair to say that you have not received a reply from the Wordfast Support.
I had a very long email exchange with you. If you review it, you will find that among solutions offered at the very beginning was to delete your .wf_workspace (and install Java).
You were so confused and I told you that you have to finish your job first and get back to ... See more Dear Aaron,
I am happy that deleting .wf_workspace has solved your problem.
However, it is completely unfair to say that you have not received a reply from the Wordfast Support.
I had a very long email exchange with you. If you review it, you will find that among solutions offered at the very beginning was to delete your .wf_workspace (and install Java).
You were so confused and I told you that you have to finish your job first and get back to me later to solve the problem again, but it was me who did not hear back from you.
Everyone here knows how Wordfast Support works. So, kindly do not be so unfair.
For your information Dominique is part of Wordfast Support. So, it is Wordfast Support that solved your problem anyhow.
Again, I am happy you have solved your problem.
Kind regards,
Yasmin
[Edited at 2012-04-02 12:56 GMT] ▲ Collapse
| | | | esperantisto
Local time: 12:25
Członek ProZ.com
od 2006
angielski > rosyjski
+ ...
SITE LOCALIZER | Whose failure? | Apr 2, 2012 |
Aaron Kakesse wrote:
I am really disappointed by this WF pro technical failure.
Why do you call it WFP failure? It looks like a failure of your operating system (and of yours for selecting it). I use a good operating system and have never had any problem updating WFP.
| | | | | In all fairness... | Apr 2, 2012 |
Aaron Kakesse wrote:
You are my hero. I am glad I posted this message on the Forum. I spent almost 10 days without WFP, and WF technical support didn't solve my problem at all.
Dude, you are a genius! You made my day!
Well, glad you were able to solve your problem, but as Yasmin said, it's not fair to blame Wordfast's tech support. I did check with her when I saw your post here, because what you reported sounded very unusual (responses to WFP queries tend to be very fast). I did not invent anything: all of what I suggested is part of the standard troubleshooting routine when dealing with WFP installation problems. I'm pretty sure you got the same advice from Yasmin earlier on.
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Aaron Kakesse
Kanada
Local time: 05:25
angielski > francuski
NOWY TEMAT | The frustration is over | Apr 2, 2012 |
Time to move on with our respective work.
I am very glad this has been solved.
Cheers.
Aaron
Dominique Pivard wrote: Aaron Kakesse wrote:
You are my hero. I am glad I posted this message on the Forum. I spent almost 10 days without WFP, and WF technical support didn't solve my problem at all.
Dude, you are a genius! You made my day!
Well, glad you were able to solve your problem, but as Yasmin said, it's not fair to blame Wordfast's tech support. I did check with her when I saw your post here, because what you reported sounded very unusual (responses to WFP queries tend to be very fast). I did not invent anything: all of what I suggested is part of the standard troubleshooting routine when dealing with WFP installation problems. I'm pretty sure you got the same advice from Yasmin earlier on.
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