Help with open Remote TM for Wordfast Pro

Lissette Chacon wrote:
By the way, is there a phone number to call Wordfast directly and speak with someone from Technical Support? I already sent them an email about this.

Lissette Chacon wrote:

Hello, the client has given me specific instructions on how to open a Remote TM. I have followed every single step but it is still not working. By the way, is there a phone number to call Wordfast directly and speak with someone from Technical Support? I already sent them an email about this. Your help will be greatly appreciated. Thank you!

Dominique Pivard wrote:


See http://www.wordfast.net/?kb=181-32 on how to obtain support for Wordfast products. In your case, log in into your account at wordfast.net and click on the Contact the Hotline button

Yasmin Moslem wrote:

Dear Lissette,



I have been trying to reply to you, but I received this from your email: Delivery failed: Over quota

Could you please let me know the steps you follow and I will let you know what you might miss. Moreover, elaborating on the issues you have should help resolve them.

Again, please download and install the latest version of Wordfast Professional available at:
http://www.wordfast.com/store_download.html

Many thanks in advance!

---
Best Regards,
Yasmin Moslem

Wordfast Support Team
www.wordfast.com | www.wordfast.net

Lissette Chacon wrote:

***I also have these instructions:

How to open remote TM in Wordfast Pro
1) Open Wordfast Pro, go to TM/Preferences/Translation Memory/Remote.
2) Hit Open, and the following popup appears:
3) Paste the Connection String you were provided with to URL field.
4) Click on Test. You should see progress window and then message about successful connection to TM.
5) All fields needed for work will now auto generate.
6) Enter symbolic name. This can be any unique name and it is for your orientation only.
7) Now, your window should look like:

8) Hit OK (twice) and you're ready to work.

What else should I do after step 8 here? Thanks again Yasmin!

Lissette Chacon wrote:
I guess I will wait until tomorrow or another business day for them to reply.

Dominique Pivard wrote:


Yasmin did reply (within 1.5 hours) to the query you posted on the hotline, but her reply bounced because your mailbox was full, as she mentioned in this thread. You need to make sure your mailbox is functional.

Yasmin Moslem wrote:




Dear Lissette,

Do you say that you have manged to follow all the steps until Step 8, and you got the message saying that your are connected successfully? If so, just open your TXML file (or source document) sent by the client and start translation.

However, in you first message, you said "but it is still not working"; how do you know that it does not work, what are the signs of such non-functionality?

Kind regards,
Yasmin


Dear Yasmin,

They are providing me with the strings to use for the URL and when I see the Remote TM List panel everything seems to be fine, the TM that I want to use is selected and Read Only is selected as well. I've tried clicking Open, Apply or Ok. Then I open the file to be translated but if I am using a Remote TM and I scroll down to the different segments of the file, shouldn't some of the text be populated automatically on each segment (if there is anything similar from my file on the Remote TM)? Also when I am translating a txml file I get this message on different segments:

"Please note this action will close currently open segment, without committing its translation to memory. Are you sure you want to continue?"

I forgot to mention that in this particular case, the txml file received from the client already has some segments that are gold (either 93/98%) since they already used a local TM but I guess the Remote should still work.

Best regards,
Lissette

Yasmin Moslem wrote:

Dear Lissette,

There are a few points here:

- You say "the TM that I want to use is selected and Read Only is selected as well" - this means that the Remote TM will not store your new translations. Is that what your client needs. If your client asked you to store your new translations as well, click on the TM on the list and click "Edit"; add a Workgroup ID which should be any 10 digits, provided by your client; otherwise, type any 10 digits in the Workgroup ID, Test and OK.

- You say "shouldn't some of the text be populated automatically on each segment" - as you said, this happens only if there are matches; if there is no match, it will just turn into grey. Most importantly, you do not get error messages.

- To double-check that your Remote TM works, in the TM Lookup, type any common word (even an article or proposition) and see if you get any results. Note that you can still use the TM Lookup to manually search the Remote TM for terminology, not just full matches.

- You can lower the Fuzzy Match Threshold (Edit menu > Preferences > Translation Memory > Fuzzy Match Threshold > 40) to get more matches, if possible.

- You say "when I am translating a txml file I get this message on different segments:" - this is not related to the remote TM. Please make sure you move to the next segment using Alt+Down to make sure you both store the current segment into the local and or remote TMs and search the Selected TMs for matches for the next segment, if any. Still, you can disable this message by checking the relevant option when it appears; most importantly, you should use Alt+Down.

I hope this makes matters clearer to you.

Please let us know if you have any other questions.


Kind regards,
Yasmin