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Skype problems
Autor wątku: Russell Jones
Russell Jones
Russell Jones  Identity Verified
Wielka Brytania
Local time: 16:34
włoski > angielski
Feb 28, 2012

Today my Skype access went AWOL.

Windows Action Centre suggested an update and I downloaded it from the Skype site. I immediately received the notification of a test message my wife had sent me (hers is still working and is linked to the same router) but it immediately crashed again (system tray icon disappeared). When I open Skype I get a message on the page: "Skype Home not available at present. Please try again later" and then a dialogue box saying: "Skype has stopped working".... See more
Today my Skype access went AWOL.

Windows Action Centre suggested an update and I downloaded it from the Skype site. I immediately received the notification of a test message my wife had sent me (hers is still working and is linked to the same router) but it immediately crashed again (system tray icon disappeared). When I open Skype I get a message on the page: "Skype Home not available at present. Please try again later" and then a dialogue box saying: "Skype has stopped working".

Any advice gratefully received.

[Edited at 2012-02-28 17:06 GMT] ▲ Collapse
 
Ahmet Murati
Ahmet Murati  Identity Verified
Niemcy
angielski > albański
+ ...
I just checked skype echo call Feb 28, 2012

and no problems with skype. Have you checked your computer for any possible virus that might be causing these kind of problems/
 
Russell Jones
Russell Jones  Identity Verified
Wielka Brytania
Local time: 16:34
włoski > angielski
NOWY TEMAT
Viruses Feb 28, 2012

Thanks Amurati

McAfee carried out a scheduled scan 5 hours ago and found no viruses or spyware.

Following the Skype Heartbeat advice, I deleted all traces of Skype, including nearly 100 registry items, changed my password, rebooted and downloaded Skype again.

It has not solved the problem.



[Edited at 2012-02-28 22:15 GMT]
 
Bernard Lieber
Bernard Lieber  Identity Verified
Local time: 17:34
angielski > francuski
+ ...
Skype Version Feb 28, 2012

What is your version of Skype mine is 5.5.0.124? What's your OS?

[Edited at 2012-02-28 21:59 GMT]
 
Russell Jones
Russell Jones  Identity Verified
Wielka Brytania
Local time: 16:34
włoski > angielski
NOWY TEMAT
Skype 5.8 Feb 28, 2012

Hi Bernard

It's version 5.8, downloaded today.

I'm using Windows 7, 64 bit.
 
XXXphxxx (X)
XXXphxxx (X)  Identity Verified
Wielka Brytania
Local time: 16:34
portugalski > angielski
+ ...
Skype Uninstall tool Feb 29, 2012

This is just a shot in the dark. Have you tried uninstalling Skype using an Skype uninstall tool? I ask because Skype seems to lodge itself in your system. I had problems with a message I couldn't delete on two of my machines. I tried uninstalling and re-installing Skype via the Control Panel yet this message lingered on (still does to this day) and kept on popping up to notify me it was there (it's very annoying). Recently I bought a new computer downloaded Skype and it's fine so the problem wa... See more
This is just a shot in the dark. Have you tried uninstalling Skype using an Skype uninstall tool? I ask because Skype seems to lodge itself in your system. I had problems with a message I couldn't delete on two of my machines. I tried uninstalling and re-installing Skype via the Control Panel yet this message lingered on (still does to this day) and kept on popping up to notify me it was there (it's very annoying). Recently I bought a new computer downloaded Skype and it's fine so the problem wasn't with my account per se, the issue had just lodged itself in my system. Perhaps a Skype removal tool might do the trick? ▲ Collapse
 
Jan Kolbaba
Jan Kolbaba  Identity Verified
Czechy
Local time: 17:34
Członek ProZ.com
od 2006
angielski > czeski
+ ...
MaAfee Feb 29, 2012

could be the reason. I use the same antivirus app too and had a similar problem. For Skype you need to allow a full access to Internet in the McAfee settings.

HTH, Jan
 
Russell Jones
Russell Jones  Identity Verified
Wielka Brytania
Local time: 16:34
włoski > angielski
NOWY TEMAT
Thanks everyone Feb 29, 2012

I tried a Skype Uninstall tool but that didn't work either.

In desperation I asked a specialist company, who checked everything remotely - at a cost!

It was Malware that had somehow bypassed McAfee.
 


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