Tips for Dealing with Direct Clients
Course summary
Description Flush with frustration over something gone wrong, the direct client or procurement manager flies into an uncontrollable rage. Complaints crescendo into shouts, accusations fly and... No. This will never happen to you... thanks to this course. Target audience Freelancers starting in the translation industry and/or experienced freelancers who want to expand their clients database and boost their income. Learning objectives In this course you will learn how to: Increase your clients happiness Earn more thanks to repeat business Boost your monthly income Have more free time and be more relaxed Prerequisites None Program Click to expand Different ways to defuse angry customers My tips on keeping customers for life Things to say to get a customer coming back You really made a blunder... What now? And when the customer is flat-out wrong? Learn to draw the line Top things never to tell your customers A few business-lunch faux pas Chronic small business mistakes - And how to avoid/correct them Registration and payment information (click to expand) Click to expand To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer. After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records. How do I access the online platform? 72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form. Software and system requirements (click to expand) Click to expand Virtual platform system requirements For PC-based Users: • Required: Windows® 8, 7, Vista, XP or 2003 Server • Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled) • Internet Connection Required: Cable modem, DSL, or better Internet connection • Recommended: Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended) For Mac®-based Users: • Required: Mac OS® X 10.5 – Leopard® or newer • Required: Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled) • Internet Connection Required: Cable modem, DSL, or better Internet connection • Required: Intel processor (1GB of RAM or better recommended) To Use VoIP (microphone and speakers or headset): • Required: Fast Internet connection (384 kbps or more recommended) • Required: speakers or headset (USB headset recommended) • NOT required: Microphone - attendees can communicate with the trainer through incorporated chat. Recommendations • For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended. • For the audio section of the training course, we recommend that you have a headset or speakers. • We recommend that you log in 30 minutes in advance of the start time to prepare for the training course. Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly. Created by Anne-Charlotte PERRIGAUD View feedback | View all courses
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